Question 1

What types of beauty machines do you manufacture?

Accepted Answer

We manufacture a wide range of professional beauty machines including laser hair removal (808nm diode, IPL), body slimming (cavitation, RF, EMS), facial care (HIFU, microneedling, plasma), skin analysis systems, and picosecond laser machines for tattoo removal and pigmentation.

Question 2

Are your machines suitable for professional use?

Accepted Answer

Yes, all our machines are designed for professional use in beauty clinics, med spas, dermatology practices, and weight management centers. They are built with medical-grade components and comply with international safety standards (CE, RoHS, FDA 510(k)).

Question 3

Do you offer training on how to use the machines?

Accepted Answer

Yes. Every machine comes with a detailed user manual and video tutorials. We also provide remote training sessions via video call. For bulk orders, on-site training can be arranged at our Guangzhou facility.

Question 4

What is the lifespan of your machines?

Accepted Answer

With proper maintenance, our machines typically last 5-10 years. The laser modules have a rated lifespan of 10-20 million shots. We provide a 1-year warranty and lifetime technical support.

Question 5

Can I visit your factory?

Accepted Answer

Yes, we welcome factory visits at our facility in Guangzhou, China. We can arrange airport pickup and hotel recommendations. Please contact us at least 3 days in advance to schedule your visit.

Question 6

What OEM/ODM services do you offer?

Accepted Answer

We offer full OEM/ODM services including custom logo printing, branded software interface (multi-language), custom packaging design, user manual customization, and even custom machine shell design for larger orders.

Question 7

What is the minimum order quantity (MOQ)?

Accepted Answer

Sample orders start from 1 unit. For OEM branding (logo + interface customization), the MOQ is 10 units. For fully custom shell designs, the MOQ is 50 units. All sample orders come with standard branding.

Question 8

How long does OEM customization take?

Accepted Answer

Standard OEM branding (logo + interface) takes 7-10 business days after design approval. Custom shell designs take 15-25 business days depending on complexity. We provide design mockups within 3 business days of order confirmation.

Question 9

What payment methods do you accept?

Accepted Answer

We accept T/T (bank transfer), Western Union, MoneyGram, PayPal, and credit card payments via Stripe. For OEM orders, we typically require a 30% deposit with the balance paid before shipment.

Question 10

Is it safe to pay by bank transfer?

Accepted Answer

Yes. We are a registered company in Guangzhou, China (Guangzhou Sigao Photoelectric Technology Co., Ltd.). We have been exporting since 2010 with 1,000+ clients worldwide. We can provide business licenses and references upon request.

Question 11

Can I pay in my local currency?

Accepted Answer

Our prices are listed in USD, but we can accept payments in EUR, GBP, AUD, and other major currencies. The exchange rate will be based on the rate on the day of payment.

Question 12

Do you ship worldwide?

Accepted Answer

Yes, we ship to over 200 countries via DHL, UPS, TNT, and FedEx. Standard shipping is free for all orders. Express shipping (2-3 business days) is available at an additional cost.

Question 13

How long does shipping take?

Accepted Answer

Standard shipping takes 5-10 business days depending on your location. Processing time is 3-5 business days. Total delivery time is typically 8-15 business days from order confirmation.

Question 14

What about customs and import duties?

Accepted Answer

Import duties and taxes are the buyer's responsibility and vary by country. We can declare a lower value on the commercial invoice if requested to help reduce customs fees. We also provide all necessary certifications (CE, RoHS) for customs clearance.

Question 15

What does the warranty cover?

Accepted Answer

Our 1-year warranty covers manufacturing defects, component failures under normal use, and software issues. It does not cover damage caused by misuse, unauthorized modifications, or natural disasters.

Question 16

What happens if my machine breaks after the warranty?

Accepted Answer

We provide lifetime technical support and sell replacement parts at cost. Common repairs can often be done remotely with our guidance. For major issues, you can send the machine back to our factory for repair (shipping costs apply).

Question 17

Do you have local service centers?

Accepted Answer

Currently we provide support remotely from our Guangzhou headquarters. Our technical team is available 24/7 via WhatsApp, email, and video call. We can also connect you with local technicians in some regions.

Frequently Asked Questions

General

Shipping

OEM/ODM

Payment

Warranty

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